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Customer Services Representative

Company Name:
Cherokee Nation
Provides customer service to Human Services clients. Completes applications for services. Provides information, documents reports, maintains files and performs other duties.
Provides intake and completes applications and/or registration for determination of eligible services. Determines level of service. Secures and reviews backup documentation. Computes income and determine hours of care for which client is eligible, issues proper documents to clients for eligibility continuations. Submits paperwork for application processing. Responds to clients and vendor inquiries. Provides follow-up on clients who have received internal and external referral to determine that clients were able to access needed service. Determines client satisfaction, verifies information contained in the client application, or request further information. Provides follow-up on documentation submitted to supervisor on customer complaints. Provides follow-up with appropriate program managers & directors on referrals or concerns received from administration and Tribal Council. Maintains logs, registers, and data necessary for program use. Develops and maintains necessary reports for supervisor. Represents program at meeting, community events, with client and public. Other duties may be assigned.
EDUCATIONAL REQUIREMENT
High school diploma or general education degree (GED) and less than one year of specialized training or education.
EXPERIENCE REQUIREMENT
At least three (3) years experience in a related field is required.
CERTIFICATES, LICENSES, REGISTRATIONS
Must possess a valid driver's license with a driving history verified through a motor vehicle report that meets requirements for Cherokee Nation underwriting rating.
COMPUTER SKILLS
To perform this job successfully, an individual should have knowledge of Database software and Word Processing software.
OTHER SKILLS AND ABILITIES
Ability to work with the public.

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